FAQ

Some Frequently Asked Questions

Who has access to my information?

Nobody except yourself, but you may choose to authorise your next of kin additional access to your personal information in case of emergency.

Where will my information be stored?

All information is stored in a secure cloud based data base.

How secure is my information?

All personal information is protected by industrial strength encryption.

How do I fill out my medical history?

You are guided through a list of general health related questions with the help of a drop down menu. You may import and upload whatever files you wish such as doctors and consultants reports.

Printing My History

Pulling all of your medical information into one place is a fantastic way of staying organised. Unfortunately your history is most useful not to yourself, but to a medical professional when they are trying to determine a course of treatment for you in cases of minor or major emergency.

My Medical History holds your information securely online. It's tempting to say it's 'in the cloud' just to use a buzzword. As a result you have access to it wherever you have an internet connection but how do you share it?

You can log on to your account using just about any device and hand over controls to the registrar who is gathering the information, or somewhat more usefully, you can choose to print the report to a PDF document. You can then send that PDF on to whomever you choose, or just print it out.

What happens at the end of my subscription?

Should you cancel your subscription, we will retain your records for up to three months. We do this to allow you some time to reactivate your account.

During this time the security you enjoy from day one is strictly maintained; your records are a safe after you cancel as they are when you are active.

After three months, we will remove your records, encryption keys and user account, at which point this information will be unrecoverable.

What are my payment options?

We only accept online payments for subscriptions. Today we accept both Visa and MasterCard using a third party provider (Stripe) to process payments. We're investigating other methods so if you have a particular favourite you'd like to see, please get in touch and let us know.

Is there a contract with this?

No contracts. You pay monthly for as long as you use the service, and can cancel at any time. If you cancel your plan mid-way through your billing period you retain access until your plan ends.

What if I pick the wrong plan?

No problem, you can switch plans at any time with a few restrictions:
  • If you have not exceeded the limits on the plan you wish to move to, for example you don't have more records than is permitted on the plan you want to move to.
  • You can't move back to a trial plan from a subscription plan.
  • You can't start another trial after completing a trial.
If you match those criteria, there should be no problems switching
FAQ’s

Who has access to my information?

Nobody except yourself, but you may choose to authorise your next of kin additional access to your personal information in case of emergency.

Where will my information be stored?

All information is stored in a secure cloud based data base.

How secure is my information?

All personal information is protected by industrial strength encryption.

How do I fill out my medical history?

You are guided through a list of general health related questions with the help of a drop down menu. You may import and upload whatever files you wish such as doctors and consultants reports.

Printing My History

Pulling all of your medical information into one place is a fantastic way of staying organised. Unfortunately your history is most useful not to yourself, but to a medical professional when they are trying to determine a course of treatment for you in cases of minor or major emergency.

My Medical History holds your information securely online. It's tempting to say it's 'in the cloud' just to use a buzzword. As a result you have access to it wherever you have an internet connection but how do you share it?

You can log on to your account using just about any device and hand over controls to the registrar who is gathering the information, or somewhat more usefully, you can choose to print the report to a PDF document. You can then send that PDF on to whomever you choose, or just print it out.

What happens at the end of my subscription?

Should you cancel your subscription, we will retain your records for up to three months. We do this to allow you some time to reactivate your account.

During this time the security you enjoy from day one is strictly maintained; your records are a safe after you cancel as they are when you are active.

After three months, we will remove your records, encryption keys and user account, at which point this information will be unrecoverable.

What are my payment options?

We only accept online payments for subscriptions. Today we accept both Visa and MasterCard using a third party provider (Stripe) to process payments. We're investigating other methods so if you have a particular favourite you'd like to see, please get in touch and let us know.

Is there a contract with this?

No contracts. You pay monthly for as long as you use the service, and can cancel at any time. If you cancel your plan mid-way through your billing period you retain access until your plan ends.

What if I pick the wrong plan?

No problem, you can switch plans at any time with a few restrictions:
  • If you have not exceeded the limits on the plan you wish to move to, for example you don't have more records than is permitted on the plan you want to move to.
  • You can't move back to a trial plan from a subscription plan.
  • You can't start another trial after completing a trial.
If you match those criteria, there should be no problems switching
Billing

EU Vat Regulations

New Europe wide laws regarding the handling of VAT on digital products will come into effect from January 2015. From that date, European customers will pay VAT based on where they are resident, rather than where the company that they are buying from are based.

How Does This Impact You?

As a result of this change, web based companies selling you products or services, including MyMedicalHistory, will have to change how they present their prices to you. There will naturally be a period of adjustment where different approaches will be attempted. What is important is that you take the time to inform yourself of how the prices you are seeing relate to the actual price you will be charged.

What Is MyMedicalHistory doing?

We will present prices to you inclusive of VAT at the Irish Rate. This is where we are based, and outside of the EU this will be the price that our members will pay. Inside the EU, we will calculate your subscription price in the following way.

We will determine your local VAT rate based on the card details that you enter. For example, if your card issuing bank is based in the United Kingdom, we will use the U.K. Vat rate.

We then take our base price and subtract the default Irish Vat rate to establish a base ex-vat price. With this base price, we calculate the subscription price for the U.K. in the standard way: base price + (base price * local tax rate) = final subscription price.

Is This Likely To Change Again?

There are a number of situations that would cause us to rethink this approach: The most apparent being the EU deciding that this approach is just too complicated. We don't really think this will happen as this is an element of a broader range of changes that shift the tax burden to where a product or service is 'enjoyed, consumed or used' rather than where it is sold.

As the new regime takes full force and matures in the minds of consumers across the EU a standard pattern, based on the preferences of consumers, for presenting prices will naturally emerge. This pattern may be different from the approach we have currently adopted, causing us to modify our approach. We believe that this is a much more likely situation.

In Summary

We will for the foreseeable future MyMedicalHistory will present its subscription prices inclusive of Vat at the active Irish rate. If you as a member reside normally outside of Ireland but within the EU, we will subtract the Irish Vat rate and apply the appropriate Vat rate for your country of residence. If you as a member reside normally outside of Ireland but not within the EU, we will apply the displayed price.

What are my payment options?

We only accept online payments for subscriptions. Today we accept both Visa and MasterCard using a third party provider (Stripe) to process payments. We're investigating other methods so if you have a particular favourite you'd like to see, please get in touch and let us know.

Technical

How secure is my information?

All personal information is protected by industrial strength encryption.

Stay Secure

Logging off protects your data. The log-off button closes your current session and securely logs you off from My Medical History. It's important that you log off as it de-authorises the use of your encryption keys. Remember that the encryption keys are used to lock your data away securely.

Your connection with My Medical History will remain for 15 minutes before automatically logging off if there has been no activity, but if you have not logged off, anyone else with access to the device you've used to connect could get access to your medical records. It's like walking away from a safe while leaving the door open.

User Guide

Who has access to my information?

Nobody except yourself, but you may choose to authorise your next of kin additional access to your personal information in case of emergency.

Where will my information be stored?

All information is stored in a secure cloud based data base.

How do I upload files like consultants reports?

These may be scanned and imported directly into your personal file. Video tutorials are available.

How do I fill out my medical history?

You are guided through a list of general health related questions with the help of a drop down menu. You may import and upload whatever files you wish such as doctors and consultants reports.

Printing My History

Pulling all of your medical information into one place is a fantastic way of staying organised. Unfortunately your history is most useful not to yourself, but to a medical professional when they are trying to determine a course of treatment for you in cases of minor or major emergency.

My Medical History holds your information securely online. It's tempting to say it's 'in the cloud' just to use a buzzword. As a result you have access to it wherever you have an internet connection but how do you share it?

You can log on to your account using just about any device and hand over controls to the registrar who is gathering the information, or somewhat more usefully, you can choose to print the report to a PDF document. You can then send that PDF on to whomever you choose, or just print it out.

A new secure home for your Electronic Medical Records

Personally managing your Electronic Medical Records (EMR) has to date been a minefield of concerns - is it secure? are they always available? who else can read them? can I trust the company who is holding my records for me?

These concerns have historically required you to compromise on one aspect or another - you can have mobility but not security, you can have personal management but no mobility or you can entrust your data to a third party but find yourself being marketed to for medication, services or some other unwanted marketing effort.

We build My Medical History from a foundation of what we would want for ourselves first. Privacy, security and reliability coupled with mobility and availability.

Beginning with industrial strength encryption combined with the portability of a mobile awareness and the availability of cloud based technology we can now offer you the solution that meets all of your requirements for EMR management.

What does Review History do?

Review History Lets You See Your Entire Record. Where the Registrar is the nice friendly, engaging and helpful face of My Medical History, the details view is the here's everything, do what you want with it face. The Registrar can be thought of as a 'gatekeeper' who you have to get past before you get treatment. This view is useful if you're closely tracking aspects of your health or wellbeing such as your weight, blood pressure or cholesterol. If you have ten years of weekly historical blood pressure reading, this is where you'll find them all. Every element of information that's in your record can be found in the detailed view, it does have some nice graphs too.

What happens at the end of my subscription?

Should you cancel your subscription, we will retain your records for up to three months. We do this to allow you some time to reactivate your account.

During this time the security you enjoy from day one is strictly maintained; your records are a safe after you cancel as they are when you are active.

After three months, we will remove your records, encryption keys and user account, at which point this information will be unrecoverable.

Importing / Exporting

What does the Import Files Do?

A picture is worth a thousand words. The medical and healthcare profession is notorious for generating vast quantities of images and documents. Ranging from a simple letter referring you to a consultant to X-Ray images of an injury there is a wide range of information that you can't simply enter into an online system by typing.

My Medical History allows you to gather that information into you medical records via the Import Files option. All data brought in this way is secured in exactly the same way as your other sensitive medical data, so you can rest assured that nobody's going to be poking around your medical images.

Be aware though that this type of data tends to be quite large, particularly high resolution images which will count against your storage quota.

Registrar

What is the Registrar?

The Registrar helps you gather your information. In a hospital environment, nobody particularly likes the registrar. Their job is to get as much information as possible from you before you can get treatment.

The Registrar can be thought of as a 'gatekeeper' who you have to get past before you get treatment. In our world, our Registrar helps you gather all of your medical history into one place, hopefully for the last time. It can later be used to quickly and accurately give the medical professionals with whom you are dealing the information they need.

Our Registrar guides you through a step by step questionnaire, in much the same way as a Registrar in a hospital would. The big difference being that our's doesn't forget the information you've provided.

Uploads

How do I upload files like consultants reports?

These may be scanned and imported directly into your personal file. Video tutorials are available.